In accordance with Article (17) of Law No. 181 of 2018 regarding the issuance of the Consumer Protection Law: You have 14 days from the receipt of your order to return or exchange products.

Return the relevant products to your nearest branch in the same condition as supplied and in their original packaging with attached barcode label with the relevant invoice.

SOIRÉE ITEMS & SCARFS ARE EXCLUDED FROM EXCHANGE & REFUND.

Return & Exchange Policies: 

  • The customer has the right to open the shipment before the shipping representative leaves.
  • In the event that the shipment is refused, the shipping fees will be paid in full.
  • In the case of receiving the shipment and wanting to exchange or return, the company is chosen via the mobile number (.) Or by correspondence with the shop page on Facebook or Instagram within a maximum period of 3 days from the date of receipt.
  • In the case of replacement, shipping fees will be paid again, and the representative has the right to inspect the piece to make sure that the price card is in it and that it is in its original condition.
  • In the case of retrieval, the representative has the right to inspect the piece to make sure that it is in its condition and has the store price card
  • In the case of retrieval, the piece is sent to the factory and then the amount is sent to the customer via a bank account or Vodafone Cash after deducting the return shipping fees.
  • The customer has the right to go to any branch of the store to make a return or exchange, accompanied by a bill of lading.